MM
Mbali M
1 reviews | Active since May 2021
04 May 2021, 12:00
I am very disappointed
I'm very disappointed I trusted outsurance and I took funeral cover with them I never miss a premium, the person that I insured passed away it's been six days now they taking me pillar to post instead of paying.
Outsurance you disappointed me
Helpful (0)
Replies (2)0
Replies (2)
OUTsurance's replyOfficial
04 May 2021, 16:28Good afternoon Mbali
We certainly do not blame you for expressing your dismay! Our deepest condolences to you and your family during this difficult time. You have our sincere apologies for the major inconvenience you have suffered as a result of the delay in finalizing your claim. Following the receipt of your complaint, we immediately escalated the matter to our claims manager Corne who has since been in contact with you to provide you with an update on the status of your claim. We can confirm that the claim has now been settled and the payment has been processed.
We are truly sorry for the poor experience.
Regards
OUTsurance
We certainly do not blame you for expressing your dismay! Our deepest condolences to you and your family during this difficult time. You have our sincere apologies for the major inconvenience you have suffered as a result of the delay in finalizing your claim. Following the receipt of your complaint, we immediately escalated the matter to our claims manager Corne who has since been in contact with you to provide you with an update on the status of your claim. We can confirm that the claim has now been settled and the payment has been processed.
We are truly sorry for the poor experience.
Regards
OUTsurance
OUTsurance's reply04 May 2021, 16:28
Official
Good afternoon Mbali
We certainly do not blame you for expressing your dismay! Our deepest condolences to you and your family during this difficult time. You have our sincere apologies for the major inconvenience you have suffered as a result of the delay in finalizing your claim. Following the receipt of your complaint, we immediately escalated the matter to our claims manager Corne who has since been in contact with you to provide you with an update on the status of your claim. We can confirm that the claim has now been settled and the payment has been processed.
We are truly sorry for the poor experience.
Regards
OUTsurance
We certainly do not blame you for expressing your dismay! Our deepest condolences to you and your family during this difficult time. You have our sincere apologies for the major inconvenience you have suffered as a result of the delay in finalizing your claim. Following the receipt of your complaint, we immediately escalated the matter to our claims manager Corne who has since been in contact with you to provide you with an update on the status of your claim. We can confirm that the claim has now been settled and the payment has been processed.
We are truly sorry for the poor experience.
Regards
OUTsurance
MM
Mbali M's updateReviewer Update
04 May 2021, 17:12Thank you for taking this into consideration, I was contacted and my claim is finalized now I'm waiting for payment.
Thanks again for your help
Thanks again for your help
MM
Mbali M's update04 May 2021, 17:12
Reviewer Update
Thank you for taking this into consideration, I was contacted and my claim is finalized now I'm waiting for payment.
Thanks again for your help
Thanks again for your help