I am treated like a ******** than a client

I logged a claim and was visited by assessor by the name of Anwar Adam. It was interesting that before he can even start with questions, he already concluded that by hearing my voice on the recording on the day of the accident that I was drunk. Also he pushed words into my mouth so that he can record that I admitted being drunk. He further gloated to tell me that he has 10 years experience in his job therefore he can tell from the voice recording if the person is drunk or in a shock. Well done, Outsurance, you really out done yourself by employing such an \\expert\. It got better when he demanded that I provide him with my bank statement and go to police station to make affidavit so that he can have an access to my cellphone. In the society that we are leaving in\""