1 reviews | Active since May 2014
I am OUT
<p>Goodmoring< I would just like to point out my dissatisfaction towards Outsurance after my wife have been a customer of theirs for 6 years.</p> <p> </p> <p>We Purchased a new vehicle on friday, the previous vehicle was insured under my wifes name. After completing all the questions and the application telephonically the amount for insuring a Ford Figo Ambiante (Comprehensive Insurance) came to the amount of R800, i felt that was to high and the consultant said he would have a look at what he can do for me he, came back with a amount of R750 (amounts rounded) according to him i wouldnt get a better price anywhere else> I still felt it was to high, but i trusted Outsurance and went with it as we have been clients of them for so long.</p> <p> </p> <p>After a hour or so, we got a quote from Budget Insurance for R530pm for comprehensive insurance, I phoned Outsurance again to cancel the whole policy. This time a lady spoke to me, telling me about how much money we are going to loose, talking about a R25000 investment with outsurance that we are going to loose. So again a gave her a chance to see if they could come up with something more acceptable. After about 40 min she phoned back with a offer of R599pm, which still was more then Budgets R530. </p> <p> </p> <p>I canceld the policy as i felt that they advertise all this products on TV but they cant even beat a premium for a client which according to them they regard as valuable, and not once was i Offered the R800 or whatever they advertise or promise if they cant beat the premium.</p> <p> </p> <p>I am very dissapointed as i feel that they could have done better for a customer of 6 years></p>
Dear Craig,
We are truly sorry to see we could not assist you with a better premium. Refilwe has since been in contact and provided you with detailed feedback why we could not assist with the R800 promotion.
Thank you for being so understanding. Please see our terms and conditions posted on our website, www.outsurance.co.za
Kind regards,
Alet
Best regards,
Dear Craig,
We are truly sorry to see we could not assist you with a better premium. Refilwe has since been in contact and provided you with detailed feedback why we could not assist with the R800 promotion.
Thank you for being so understanding. Please see our terms and conditions posted on our website, www.outsurance.co.za
Kind regards,
Alet
Best regards,
