PN
Prince N
1 reviews | Active since Mar 2020
20 Mar 2020, 14:53
I am not pleased with the service this insurance is rendering.
I was bumped by their client on the 6th of January 2020. The client admitted guilt and gave me the claim number (***) but to date I am still not paid. There seems to be an issue between the insurance and the client which has nothing to do with me because the claim was approved. I cannot even drive my car since then. My contacts are ***
Helpful (0)
Replies (7)0
Replies (7)PN
Prince N's updateReviewer Update
23 Mar 2020, 16:21Good day
The claim number(***) is correct. Please the the snip shot below and the consultant I was liaising with it Sumari Breytenbacht.
image.png 62.05 KB
The claim number(***) is correct. Please the the snip shot below and the consultant I was liaising with it Sumari Breytenbacht.
image.png 62.05 KB
PN
Prince N's update23 Mar 2020, 16:21
Reviewer Update
Good day
The claim number(***) is correct. Please the the snip shot below and the consultant I was liaising with it Sumari Breytenbacht.
image.png 62.05 KB
The claim number(***) is correct. Please the the snip shot below and the consultant I was liaising with it Sumari Breytenbacht.
image.png 62.05 KB
PN
Prince N's updateReviewer Update
24 Mar 2020, 15:06Good day
I am still waiting for the reply regarding the above.
Regards
Prince
Cell: ***
I am still waiting for the reply regarding the above.
Regards
Prince
Cell: ***
PN
Prince N's update24 Mar 2020, 15:06
Reviewer Update
Good day
I am still waiting for the reply regarding the above.
Regards
Prince
Cell: ***
I am still waiting for the reply regarding the above.
Regards
Prince
Cell: ***
PN
Prince N's updateReviewer Update
24 Mar 2020, 23:44Hi, where do I send my private reply to. The claim number is ***.
Prince
Prince
PN
Prince N's update24 Mar 2020, 23:44
Reviewer Update
Hi, where do I send my private reply to. The claim number is ***.
Prince
Prince
OUTsurance's replyOfficial
27 Mar 2020, 13:21Good day Prince,
Thank you for raising your concerns with us.
Elizna our legal manager contacted you to address your concerns and she informed that our client is refusing to pay the excess and is no longer taking our calls.
Unfortunately we can't proceed with the claim until our client pays his excess. Elizna will remain in touch with you until we have proper feedback from our client on the way forward.
Sorry for the inconvenience caused.
Regards,
OUTsurance
Thank you for raising your concerns with us.
Elizna our legal manager contacted you to address your concerns and she informed that our client is refusing to pay the excess and is no longer taking our calls.
Unfortunately we can't proceed with the claim until our client pays his excess. Elizna will remain in touch with you until we have proper feedback from our client on the way forward.
Sorry for the inconvenience caused.
Regards,
OUTsurance
OUTsurance's reply27 Mar 2020, 13:21
Official
Good day Prince,
Thank you for raising your concerns with us.
Elizna our legal manager contacted you to address your concerns and she informed that our client is refusing to pay the excess and is no longer taking our calls.
Unfortunately we can't proceed with the claim until our client pays his excess. Elizna will remain in touch with you until we have proper feedback from our client on the way forward.
Sorry for the inconvenience caused.
Regards,
OUTsurance
Thank you for raising your concerns with us.
Elizna our legal manager contacted you to address your concerns and she informed that our client is refusing to pay the excess and is no longer taking our calls.
Unfortunately we can't proceed with the claim until our client pays his excess. Elizna will remain in touch with you until we have proper feedback from our client on the way forward.
Sorry for the inconvenience caused.
Regards,
OUTsurance
PN
Prince N's updateReviewer Update
28 Mar 2020, 13:56Good day
So, if your client is refusing to pay the access what means are you doing in order to settle this matter. What other measures are you taking in order to penalize your client(like cancelling is policy) because your reputation is dented here and what if similar incident occurs again from someone who will not be tolerant like me?
Prince
So, if your client is refusing to pay the access what means are you doing in order to settle this matter. What other measures are you taking in order to penalize your client(like cancelling is policy) because your reputation is dented here and what if similar incident occurs again from someone who will not be tolerant like me?
Prince
PN
Prince N's update28 Mar 2020, 13:56
Reviewer Update
Good day
So, if your client is refusing to pay the access what means are you doing in order to settle this matter. What other measures are you taking in order to penalize your client(like cancelling is policy) because your reputation is dented here and what if similar incident occurs again from someone who will not be tolerant like me?
Prince
So, if your client is refusing to pay the access what means are you doing in order to settle this matter. What other measures are you taking in order to penalize your client(like cancelling is policy) because your reputation is dented here and what if similar incident occurs again from someone who will not be tolerant like me?
Prince
PN
Prince N's updateReviewer Update
25 Jun 2020, 17:03After a struggle with my third party claim, we came into agreement and my claim was settled. A special thanks to Phokoane Nthute (Assessor), Sumari Breytenbach and the Outsurance team. Thank you for you help, I can smile again????
PN
Prince N's update25 Jun 2020, 17:03
Reviewer Update
After a struggle with my third party claim, we came into agreement and my claim was settled. A special thanks to Phokoane Nthute (Assessor), Sumari Breytenbach and the Outsurance team. Thank you for you help, I can smile again????
OUTsurance's replyOfficial
25 Jun 2020, 17:39Good day Prince,
Thank you for sharing the good news!
We are pleased to see the matter has been amicably resolved.
Regards,
OUTsurance
Thank you for sharing the good news!
We are pleased to see the matter has been amicably resolved.
Regards,
OUTsurance
OUTsurance's reply25 Jun 2020, 17:39
Official
Good day Prince,
Thank you for sharing the good news!
We are pleased to see the matter has been amicably resolved.
Regards,
OUTsurance
Thank you for sharing the good news!
We are pleased to see the matter has been amicably resolved.
Regards,
OUTsurance