E
Eunice
1 reviews | Active since Sept 2025
22 Sept 2025, 07:09
I am in hospital now
I am in hospital now. I enquired about Out Surance premiums. They gave me a quote and said I must send them a photo of my car through PG Glass. I decided not to join them and sent them. an e-mail stating I would not be joining them but they took off R421. 41 and after phoning them about every day they returned R338.38. I went to my bank Absa and cancelled the debit order. I am 85years old. Then after cancelling the debit order they took money off my account again. How can this happen? I'm battling as it is and my car is ensured by Santam. What am I supposed to do?
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OUTsurance's replyOfficial
25 Sept 2025, 14:01Good day Eunice,
After responding privately to you, we escalated the matter for urgent attention.
Our client services manager, Ronika, has been unsuccessful in her attempts to reach you. We listened to the call recording and you agreed to keep your policy active. Subsequent to your review, your policy has been cancelled and the refund processed.
We wish you a speedy recovery.
Regards,
The OUTsurance Team
After responding privately to you, we escalated the matter for urgent attention.
Our client services manager, Ronika, has been unsuccessful in her attempts to reach you. We listened to the call recording and you agreed to keep your policy active. Subsequent to your review, your policy has been cancelled and the refund processed.
We wish you a speedy recovery.
Regards,
The OUTsurance Team
OUTsurance's reply25 Sept 2025, 14:01
Official
Good day Eunice,
After responding privately to you, we escalated the matter for urgent attention.
Our client services manager, Ronika, has been unsuccessful in her attempts to reach you. We listened to the call recording and you agreed to keep your policy active. Subsequent to your review, your policy has been cancelled and the refund processed.
We wish you a speedy recovery.
Regards,
The OUTsurance Team
After responding privately to you, we escalated the matter for urgent attention.
Our client services manager, Ronika, has been unsuccessful in her attempts to reach you. We listened to the call recording and you agreed to keep your policy active. Subsequent to your review, your policy has been cancelled and the refund processed.
We wish you a speedy recovery.
Regards,
The OUTsurance Team