MM
MPHO M
1 reviews | Active since May 2026
15 May 2026, 09:41
I am disappointed that my formal written notice regarding the premium increase received no response
I am disappointed that my formal written notice regarding the premium increase received no response. Despite repeatedly refusing the increase, OUTsurance debited *R942.02*, forcing me to call on 15 May 2025 to escalate the matter. Email communication channels appear inaccessible to clients, yet policy documents are sent electronically without issue. However, Mr Sabelo Solontsi handled my grievance professionally, reduced my premium to *R723.59*, and arranged a *R215* refund. Although I am satisfied with the outcome, the overall service experience was frustrating and disappointing. Without his intervention, I would have CANCELLED my policy.
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OUTsurance's replyOfficial
15 May 2026, 10:29Hello Mpho
We are very sorry about the frustration you experienced.
Our client care advisor assisted you with the annual rerate increase, after having reviewed all relevant underwriting factors.
It is unfortunate that your email remained unrep**** to. The email address we send correspondence from, is an unmonitored mailbox, and an automated response should have reached you. Our apologies if it did not.
Regards
The OUTsurance Team
We are very sorry about the frustration you experienced.
Our client care advisor assisted you with the annual rerate increase, after having reviewed all relevant underwriting factors.
It is unfortunate that your email remained unrep**** to. The email address we send correspondence from, is an unmonitored mailbox, and an automated response should have reached you. Our apologies if it did not.
Regards
The OUTsurance Team
OUTsurance's reply15 May 2026, 10:29
Official
Hello Mpho
We are very sorry about the frustration you experienced.
Our client care advisor assisted you with the annual rerate increase, after having reviewed all relevant underwriting factors.
It is unfortunate that your email remained unrep**** to. The email address we send correspondence from, is an unmonitored mailbox, and an automated response should have reached you. Our apologies if it did not.
Regards
The OUTsurance Team
We are very sorry about the frustration you experienced.
Our client care advisor assisted you with the annual rerate increase, after having reviewed all relevant underwriting factors.
It is unfortunate that your email remained unrep**** to. The email address we send correspondence from, is an unmonitored mailbox, and an automated response should have reached you. Our apologies if it did not.
Regards
The OUTsurance Team