TW
Tshililo W
1 reviews | Active since Mar 2017
03 Sept 2025, 14:20
I am disappointed ab...
I am disappointed about their hefty access money, and it happens in a space 5 months for the same claim of centurion motor gate at my house.
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OUTsurance's replyOfficial
09 Sept 2025, 10:43Good day Tshililo,
Thank you for your review.
The excess is discussed at sales stage and is also noted in your policy schedule. The matter was escalated to our claims manager, Nigel. We can confirm that your excess was discounted by R1000.
We have advised you to update your excess with our client services team for future claims.
Regards,
The OUTsurance Team
Thank you for your review.
The excess is discussed at sales stage and is also noted in your policy schedule. The matter was escalated to our claims manager, Nigel. We can confirm that your excess was discounted by R1000.
We have advised you to update your excess with our client services team for future claims.
Regards,
The OUTsurance Team
OUTsurance's reply09 Sept 2025, 10:43
Official
Good day Tshililo,
Thank you for your review.
The excess is discussed at sales stage and is also noted in your policy schedule. The matter was escalated to our claims manager, Nigel. We can confirm that your excess was discounted by R1000.
We have advised you to update your excess with our client services team for future claims.
Regards,
The OUTsurance Team
Thank you for your review.
The excess is discussed at sales stage and is also noted in your policy schedule. The matter was escalated to our claims manager, Nigel. We can confirm that your excess was discounted by R1000.
We have advised you to update your excess with our client services team for future claims.
Regards,
The OUTsurance Team