CM
Calton M
1 reviews | Active since Mar 2018
02 Sept 2024, 09:42
I am being charged premiums due t brand name not the value of the vehicle
I got a 2019 Mercedes Benz A200 insured at R1700.00 with Outsurance with a retail value of R400 000.oo, I then added a 2024 VW T-Roc for R1400.00 with a retail value of R680 000.00. I asked why is that the Mercedes with low retail value is more expensive and I wasn't given a valid reason.
Helpful (0)
Replies (3)0
Replies (3)
OUTsurance's replyOfficial
02 Sept 2024, 10:03Hello Calton
We are very sorry to see you did not receive a proper reply after questioning the reason for the premium differences between both vehicles.
Our client care manager will call you and discuss our rating principles in more detail. Other than vehicle type and value, a number of other rating factors do impact our rating, which will be elaborated on during the discussion.
Thank you for your feedback.
Regards
The OUTsurance Team
We are very sorry to see you did not receive a proper reply after questioning the reason for the premium differences between both vehicles.
Our client care manager will call you and discuss our rating principles in more detail. Other than vehicle type and value, a number of other rating factors do impact our rating, which will be elaborated on during the discussion.
Thank you for your feedback.
Regards
The OUTsurance Team
OUTsurance's reply02 Sept 2024, 10:03
Official
Hello Calton
We are very sorry to see you did not receive a proper reply after questioning the reason for the premium differences between both vehicles.
Our client care manager will call you and discuss our rating principles in more detail. Other than vehicle type and value, a number of other rating factors do impact our rating, which will be elaborated on during the discussion.
Thank you for your feedback.
Regards
The OUTsurance Team
We are very sorry to see you did not receive a proper reply after questioning the reason for the premium differences between both vehicles.
Our client care manager will call you and discuss our rating principles in more detail. Other than vehicle type and value, a number of other rating factors do impact our rating, which will be elaborated on during the discussion.
Thank you for your feedback.
Regards
The OUTsurance Team
CM
Calton M's updateReviewer Update
03 Sept 2024, 18:50The manager didn't discuss anything in detail.
CM
Calton M's update03 Sept 2024, 18:50
Reviewer Update
The manager didn't discuss anything in detail.
OUTsurance's replyOfficial
04 Sept 2024, 10:40Hello Calton
We received feedback from our client care manager confirming he had a discussion with you.
We'll request another call to you.
Regards
The OUTsurance Team
We received feedback from our client care manager confirming he had a discussion with you.
We'll request another call to you.
Regards
The OUTsurance Team
OUTsurance's reply04 Sept 2024, 10:40
Official
Hello Calton
We received feedback from our client care manager confirming he had a discussion with you.
We'll request another call to you.
Regards
The OUTsurance Team
We received feedback from our client care manager confirming he had a discussion with you.
We'll request another call to you.
Regards
The OUTsurance Team