I am a new client , got a cheaper quote from Naked with a lower excess … contacted the agent TWICE and still NO reply !!! After he told me that he is always there as a human with quick feedback

I am a new client , got a cheaper quote from Naked with a lower excess … contacted the agent TWICE and still NO reply !!! After he told me that he is always there as a human with quick feedback . Well the service thus far has been SHOCKING!!!