Huge increase after changing regular driver

Item: OUTsurance
Rating: 1
Author: Christiaan B

I changed the regular driver on my one vehicle from my wife to myself and the premium on my wife's vehicle went up, my vehicle went up and my out and about went up. It is totally unacceptable. I have been a loyal Outsurance customer for over 20 years and this is how I get treated. This is a 14% increase.

Helpful (0)

Replies (2)

OUTsurance's replyOfficial

07 Nov 2023, 16:25

Good afternoon Christiaan,

Thank you for bringing your concerns to our attention.

Our client care manager is looking into the matter and will be in contact with you.

Regards,
The OUTsurance Team

Best regards,

OUTsurance's reply07 Nov 2023, 16:25

Official

Good afternoon Christiaan,

Thank you for bringing your concerns to our attention.

Our client care manager is looking into the matter and will be in contact with you.

Regards,
The OUTsurance Team

Best regards,

OUTsurance's replyOfficial

21 Nov 2023, 14:16

Good afternoon Christiaan,

Further to out private reply, our client care manager Zenus contacted you to discuss the reasons for the change in premium.

Your premium is determined by your risk profile and changes to your risk profile may result in changes to your premium.

We value your loyalty and support over the years and are sorry for the disappointment.

Regards,
The OUTsurance Team

Best regards,

OUTsurance's reply21 Nov 2023, 14:16

Official

Best regards,

Huge increase after changing regular driver

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