How good service turned around a bad experience

I recently had the misfortune of having my workshop burgled. I reported the crime to the police and subsequently to Outsurance. <br> <br> Without going into too much detail, after a very heated exchange between myself and Dabson (the call centre agent), I was n very negative customer (Dabson however remained calm and professional at all times). <br> <br> After this, my claim was referred to Dawid Smith who is the assessor at the Bloemfontein branch of Business Outsurance. <br> <br> Dawid handled my case with great compassion and absolute professionalism. His gentle demeanour put me at ease from the moment we met. He went out of his way to accommodate me as far as possible and I was kept up to date with proceedings throughout. Dawid certainly is a great asset to his organisation. What started out as a horrible situation, was certainly made better by this great professional. <br> <br> Kind Regards,<br> Danie van Rensburg <br> <br>