WO
Wessel O
1 reviews | Active since May 2018
02 Oct 2020, 08:49
How does one cancel an Outsurance policy?
On 21 September 2020 I cancelled by email my Outsurance car policy for 30 September 2020 and informed them that I am going back to Santam. Outsuarance didn't respond and yesterday once again took off the premium from my account. I sent them an email, just to receive and email "that they accnot respond to my email, but that we must rather chat!" This smorning I phoned, gave my details and told them I want my money back. Could hardly hear the consultant who wanted to chat!
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OUTsurance's replyOfficial
02 Oct 2020, 12:07Hello Wessel
Thank you for your feedback.
Our client care manager contacted you with an apology for the inconvenience and explained your emails were sent to a non-responsive mailbox. We are sorry to see you never received the automated replies notifying you of same.
He also discussed the refund which is due to you.
It is disappointing knowing you are no longer a client of ours and wish you all the best.
Regards
OUTsurance
Thank you for your feedback.
Our client care manager contacted you with an apology for the inconvenience and explained your emails were sent to a non-responsive mailbox. We are sorry to see you never received the automated replies notifying you of same.
He also discussed the refund which is due to you.
It is disappointing knowing you are no longer a client of ours and wish you all the best.
Regards
OUTsurance
OUTsurance's reply02 Oct 2020, 12:07
Official
Hello Wessel
Thank you for your feedback.
Our client care manager contacted you with an apology for the inconvenience and explained your emails were sent to a non-responsive mailbox. We are sorry to see you never received the automated replies notifying you of same.
He also discussed the refund which is due to you.
It is disappointing knowing you are no longer a client of ours and wish you all the best.
Regards
OUTsurance
Thank you for your feedback.
Our client care manager contacted you with an apology for the inconvenience and explained your emails were sent to a non-responsive mailbox. We are sorry to see you never received the automated replies notifying you of same.
He also discussed the refund which is due to you.
It is disappointing knowing you are no longer a client of ours and wish you all the best.
Regards
OUTsurance