DC
Dirk C
1 reviews | Active since Jun 2017
14 May 2020, 09:31
How disgusting can you be outsurance!!!! You want 5 leads then you will give us some Covid19 discount because we don’t use our car!!! Please take this message as our cancellation instruction for our policy. Please confirm that our out-bonus still pays o
How disgusting can you be outsurance!!!! You want 5 leads then you will give us some Covid19 discount because we don’t use our car!!!
Please take this message as our cancellation instruction for our policy. Please confirm that our out-bonus still pays out at the end of the month!
This is how you treat customers that has never claimed! You don’t deserve us, we would rather pay more than be handled this way!
Very rediscussed customer, please take note future clients of outsurance!
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Replies (1)
OUTsurance's replyOfficial
14 May 2020, 11:22Hello Dirk
We know you appreciate our concern about the service you describe.
Our sales manager did an audit on the calls we had with you as well as your wife, once we became aware of your complaint.
He contacted you with feedback. Our advisor failed to explain why we are offering the R400 referral discount and this is totally separate to the 15% discount we allocate towards all vehicles we insure for May. The latter forms part of relief measures we have in place for our clients during this difficult time.
Simphiwe will confirm all which was discussed via email.
Thank you for affording the opportunity to investigate and provide proper feedback to you.
Regards
OUTsurance
We know you appreciate our concern about the service you describe.
Our sales manager did an audit on the calls we had with you as well as your wife, once we became aware of your complaint.
He contacted you with feedback. Our advisor failed to explain why we are offering the R400 referral discount and this is totally separate to the 15% discount we allocate towards all vehicles we insure for May. The latter forms part of relief measures we have in place for our clients during this difficult time.
Simphiwe will confirm all which was discussed via email.
Thank you for affording the opportunity to investigate and provide proper feedback to you.
Regards
OUTsurance
OUTsurance's reply14 May 2020, 11:22
Official
Hello Dirk
We know you appreciate our concern about the service you describe.
Our sales manager did an audit on the calls we had with you as well as your wife, once we became aware of your complaint.
He contacted you with feedback. Our advisor failed to explain why we are offering the R400 referral discount and this is totally separate to the 15% discount we allocate towards all vehicles we insure for May. The latter forms part of relief measures we have in place for our clients during this difficult time.
Simphiwe will confirm all which was discussed via email.
Thank you for affording the opportunity to investigate and provide proper feedback to you.
Regards
OUTsurance
We know you appreciate our concern about the service you describe.
Our sales manager did an audit on the calls we had with you as well as your wife, once we became aware of your complaint.
He contacted you with feedback. Our advisor failed to explain why we are offering the R400 referral discount and this is totally separate to the 15% discount we allocate towards all vehicles we insure for May. The latter forms part of relief measures we have in place for our clients during this difficult time.
Simphiwe will confirm all which was discussed via email.
Thank you for affording the opportunity to investigate and provide proper feedback to you.
Regards
OUTsurance