House struck by lightning access paid but still not fixed

<p>My Name is Poppie Sikhakhane I live in 1565 Doornkop Ext 1 Dobsonville. On the 10th of December my house was struck by the lightning there was water all over inside my house. As we have insurance with Outsurance we then called them on Monday the 12th as we tried to call them on Saturday but that was too late as it happened around 4 o'clock . Monday outsurance sent the company called Hand-Z-On we gave them access of R2380 as thus is on agreement to my policy. They open the ceiling and they cut the copper pipe from the gyser and they replace it. When they left we saw the water again coming out from the kitchen tiles and bathroom tiles they came back on Tuesday and they said this was too big for them and they are closing for Xmas. I then called outsurance and the lady by the name of Priscilla told me that the first claim is been closed We have to give them another access of R 2380. And she will be the one who is handling the new claim. And she gave us the new claim number ********** 104.and the closed claim number was ********** 62. When u asked why is the claim closed she told me it's a different case I asked her why as this is one case she said no its not. If it was a lightening there was supposed to be a black smoke left I asked her but did you send anybody to access the damage to see as you now you are telling me it's a different case. She then sent the leak dectactors , Morne was the one who came and I asked Morne to Pls send me the report sent to outsurance regarding my house case and he did. I have both report from different companies but outsurance does not was to listen. We then asked our legal team ( scorpion ) they tried to put some senses to them. On Friday my legal advisor called me that outsurance will send the company by the name of corn African plumbing to fix my house and there have been spoken to Sbusiso from outsurance. Saturday the 24th came and the company indeed came but they told us before they touched anything they need access we then told them unfortunately we don't have money for access as we have already paid it. And they left without doing anything. My house us stinking as we speak I don't have water I depends to my neighbours and my neighbours also buy water. Please I need your help I am paying outsurance and this is what I get.</p>