MM
Maboko M
1 reviews | Active since Jun 2015
15 Feb 2021, 17:07
House leakage OT***4
I have lodged a House claim in 2019 December and claim was only attended to in 2020 February and no one came to do inspection after that ,few months later water is drippings same room on the same spot and Outsurance allocated the same service to do assessment and the outcome turned out to be in favor of service provider when i questioned the outcome another provider was allocated on the 5/02/2021 up to this day all i get from Phumzile Nkosi is nothing, since 3/Jan/2021
Helpful (0)
Replies (1)0
Replies (1)
OUTsurance's replyOfficial
17 Feb 2021, 07:45Hello Maboko
We cannot blame you for expressing your absolute dissatisfaction with the poor manner in which your claim was handled.
Our assessing manager contacted you and discussed the service concerns identified, which sadly also extended to our initial claims advisor as well.
Qaasim informed you of the respective service providers we have now appointed who will attend to the roof repairs and resultant internal damage as well as water proofing.
We are very sorry about the service experience and thank you for your further patience and accepting our apologies.
Regards
OUTsurance
We cannot blame you for expressing your absolute dissatisfaction with the poor manner in which your claim was handled.
Our assessing manager contacted you and discussed the service concerns identified, which sadly also extended to our initial claims advisor as well.
Qaasim informed you of the respective service providers we have now appointed who will attend to the roof repairs and resultant internal damage as well as water proofing.
We are very sorry about the service experience and thank you for your further patience and accepting our apologies.
Regards
OUTsurance
OUTsurance's reply17 Feb 2021, 07:45
Official
Hello Maboko
We cannot blame you for expressing your absolute dissatisfaction with the poor manner in which your claim was handled.
Our assessing manager contacted you and discussed the service concerns identified, which sadly also extended to our initial claims advisor as well.
Qaasim informed you of the respective service providers we have now appointed who will attend to the roof repairs and resultant internal damage as well as water proofing.
We are very sorry about the service experience and thank you for your further patience and accepting our apologies.
Regards
OUTsurance
We cannot blame you for expressing your absolute dissatisfaction with the poor manner in which your claim was handled.
Our assessing manager contacted you and discussed the service concerns identified, which sadly also extended to our initial claims advisor as well.
Qaasim informed you of the respective service providers we have now appointed who will attend to the roof repairs and resultant internal damage as well as water proofing.
We are very sorry about the service experience and thank you for your further patience and accepting our apologies.
Regards
OUTsurance