RA
Rooksana A
1 reviews | Active since Jul 2021
04 Nov 2021, 15:08
Horrific service
Terrible claims experience, every time they are requesting more and more information. Making new excuses each time as to why the claim is delayed. Other consultants state that the claim has been paid out already. I was even told i did not take sufficient cover. When i requested the call recording - either to be sent or to make an appointment to listen to the call there are endless excuses
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OUTsurance's replyOfficial
05 Nov 2021, 11:02Hello Rooksana A
The claim delay is of course a frustration and we are very sorry about the conflicting feedback you received.
Our claims manager, Corne contacted you. He confirmed during his discussion that we did indeed not receive premium for the month of the incident claimed for.
You agreed to send Corne a copy of your bank statement, which we have been waiting for. Upon receipt, we will be able to make an informed decision regarding the outcome of your claim.
Regards
OUTsurance
The claim delay is of course a frustration and we are very sorry about the conflicting feedback you received.
Our claims manager, Corne contacted you. He confirmed during his discussion that we did indeed not receive premium for the month of the incident claimed for.
You agreed to send Corne a copy of your bank statement, which we have been waiting for. Upon receipt, we will be able to make an informed decision regarding the outcome of your claim.
Regards
OUTsurance
OUTsurance's reply05 Nov 2021, 11:02
Official
Hello Rooksana A
The claim delay is of course a frustration and we are very sorry about the conflicting feedback you received.
Our claims manager, Corne contacted you. He confirmed during his discussion that we did indeed not receive premium for the month of the incident claimed for.
You agreed to send Corne a copy of your bank statement, which we have been waiting for. Upon receipt, we will be able to make an informed decision regarding the outcome of your claim.
Regards
OUTsurance
The claim delay is of course a frustration and we are very sorry about the conflicting feedback you received.
Our claims manager, Corne contacted you. He confirmed during his discussion that we did indeed not receive premium for the month of the incident claimed for.
You agreed to send Corne a copy of your bank statement, which we have been waiting for. Upon receipt, we will be able to make an informed decision regarding the outcome of your claim.
Regards
OUTsurance