MS
Madelein S
1 reviews | Active since Aug 2019
29 Aug 2019, 15:09
Horrific service
Shocking service!!! Bought a vehicle last year. Traded the old one in. Never took my old vehicle off and never insure new one!! I got the paperwork for the new Bakkie send to me but it was not done on your side. Then 2 months ago or more I got a call... Sorry mam but your Ranger is not insured... I checked and it seems like I paid for 3 vehicles instead of only 2 in my name... Big mess up.
I get promises it will get fixed. No luck. I get promises mam we will call you back... No calls. Fed up! HAVE TO EXPLAIN MYSELF EVERYTIME TO A DIFFERENT PERSON YOO. NOT ON! Moving my business.
OT***0 OT***4
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Replies (1)
OUTsurance's replyOfficial
02 Sept 2019, 16:06Good day Madelein,
The lack of feedback and assistance is totally unacceptable. We will not tolerate such poor service delivery.
Errol our sales manager has contacted you to address your concerns and to resolve the matter. We confirm your policy is cancelled and the refund has been processed.
We humbly apologise for the poor service experience.
Regards,
OUTsurance
The lack of feedback and assistance is totally unacceptable. We will not tolerate such poor service delivery.
Errol our sales manager has contacted you to address your concerns and to resolve the matter. We confirm your policy is cancelled and the refund has been processed.
We humbly apologise for the poor service experience.
Regards,
OUTsurance
OUTsurance's reply02 Sept 2019, 16:06
Official
Good day Madelein,
The lack of feedback and assistance is totally unacceptable. We will not tolerate such poor service delivery.
Errol our sales manager has contacted you to address your concerns and to resolve the matter. We confirm your policy is cancelled and the refund has been processed.
We humbly apologise for the poor service experience.
Regards,
OUTsurance
The lack of feedback and assistance is totally unacceptable. We will not tolerate such poor service delivery.
Errol our sales manager has contacted you to address your concerns and to resolve the matter. We confirm your policy is cancelled and the refund has been processed.
We humbly apologise for the poor service experience.
Regards,
OUTsurance