Horrific Service
<p>My car went in on 25 April 2016 it is now 12 May 2016 and they still havent s****ed the repairs or approved the quote from their own service provider. We have sent them everything they say they need it directly from the repair centre and evey time there is a different story. The claims consultant has no idea whats going on or what to do and I dont know if I will ever get my car back. I hit a pavement you would think they would be able to proces this claim.</p>
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Replies (2)'s updateReviewer Update
13 May 2016, 10:43Outsurance has sorted this out and has offered me an additional week rental. Thank you
's update13 May 2016, 10:43
Reviewer Update
Outsurance has sorted this out and has offered me an additional week rental. Thank you
OUTsurance's replyOfficial
13 May 2016, 11:14Dear Lisa
Thank you so much for allowing us the opportunity to go through the details and assist with feedback. Lerato our claims manager explained the reason for the delay. We are pleased to know you are satisfied with the feedback.
If you require any other assistance you are welcome to contact her directly.
Regards,
Alet
OUTsurance's reply13 May 2016, 11:14
Official
Dear Lisa
Thank you so much for allowing us the opportunity to go through the details and assist with feedback. Lerato our claims manager explained the reason for the delay. We are pleased to know you are satisfied with the feedback.
If you require any other assistance you are welcome to contact her directly.
Regards,
Alet