Horrific customer experience

My daughter had recently logged a complaint with outsurance as she had lost her phone . She sent through the relevant information required by the claims advisor. However, she is now being interrogated by a claims assessor asking her all types of intimidating questions . THIS WHILE AN 18 YEAR OLD EXPERIENCED A TRAUMATIC EXPERIENCE in Rosebank mall. Which is know to the public as there have been numerous reports of this nature. What is the point of having insurance when you are being treated like a ******** after experiencing being pickpocketed . Am 18 year old having such a horrific first time encounter with an insurance company says alot about how you treat your customers fairly .

I have been am outsurance customer for more than 10 years and think it's time I move my insurance of this is how customers are being treated. I AM EXTREMELY DISGUSTED WITH THE SERVICE WE HAVE BEEN EXPERIENCING AND I WILL DEFINITELY BR MOVING MY INSURANCE TO A DIFFERENT COMPANY