JB
Jacqui B
1 reviews | Active since Sept 2018
14 Aug 2024, 10:21
Horrific client service after 20 years of loyalty
20 years of loyalty means less than nothing to Outsurance. Although being comprehensively insured for system, electronic and hardware breakdown, they rejected repair for my computer's hard drive failure. I threatened to cancel my policy and they let me go with complete and utter indifference. Considering taking this to the Ombudsman.
Helpful (0)
Replies (1)0
Replies (1)
OUTsurance's replyOfficial
20 Aug 2024, 14:27Good day Jacqui B,
Thank you for giving us the opportunity to look into the matter and provide you with feedback.
Further to pour private response we can confirm that our claims manager, Valerie, contacted you to discuss the claim rejection in detail. As per our service providers report, the case of damage is wear and tear. Unfortunately, wear and tear is a general policy exclusion. Your previous claims experiences with us over the past 20 years indicate that we do treat our clients fairly and we settle all valid claims.
We do apologise for the disappointing outcome of your current claim.
Regards,
The OUTsurance Team
Thank you for giving us the opportunity to look into the matter and provide you with feedback.
Further to pour private response we can confirm that our claims manager, Valerie, contacted you to discuss the claim rejection in detail. As per our service providers report, the case of damage is wear and tear. Unfortunately, wear and tear is a general policy exclusion. Your previous claims experiences with us over the past 20 years indicate that we do treat our clients fairly and we settle all valid claims.
We do apologise for the disappointing outcome of your current claim.
Regards,
The OUTsurance Team
OUTsurance's reply20 Aug 2024, 14:27
Official
Good day Jacqui B,
Thank you for giving us the opportunity to look into the matter and provide you with feedback.
Further to pour private response we can confirm that our claims manager, Valerie, contacted you to discuss the claim rejection in detail. As per our service providers report, the case of damage is wear and tear. Unfortunately, wear and tear is a general policy exclusion. Your previous claims experiences with us over the past 20 years indicate that we do treat our clients fairly and we settle all valid claims.
We do apologise for the disappointing outcome of your current claim.
Regards,
The OUTsurance Team
Thank you for giving us the opportunity to look into the matter and provide you with feedback.
Further to pour private response we can confirm that our claims manager, Valerie, contacted you to discuss the claim rejection in detail. As per our service providers report, the case of damage is wear and tear. Unfortunately, wear and tear is a general policy exclusion. Your previous claims experiences with us over the past 20 years indicate that we do treat our clients fairly and we settle all valid claims.
We do apologise for the disappointing outcome of your current claim.
Regards,
The OUTsurance Team