Horrible treatment as I was excited to settle with OUTsurance Family, very disappointed

Dear OUTsurance Complaints Team, I recently joined OUTsurance family and was excited to become one your clients. I took out a cover for my vehicles under policy number OT148***52. After several days of the onboarding process the Agent contacted me to offer a Home Contents cover. However we could not agree on proceeding with that cover because the premium quoted was too expensive for me. To my surprise I was debited amounts R1149.87 on 01 April and R4693.20 on 25 April for a policy that I had not agreed to proceed with. I raised several queries regarding these debits with several employees, including a Manager who undertook to investigate the matter and revert back to me. Unfortunately after waiting several days, I did not receive any feedback or explanation regarding the deductions. Due to lack of communication, out of pocket and clarity, I proceeded to reverse the amounts, I proceeded to reverse the amounts through the bank. Surprisingly, the day after the reversal , I received a payment of R800 into my account without any communication or explanation regarding what the payment related to or what has transpired on the policy. At present , I no longer have cover for my vehicles, which is extremely concerning and unfair as a customer. I believe this situation does not align to the principles of Treating Customers Fairly. I therefore request the following: 1. A written explanation detailing: What policy or cover the debited amounts related to, Why deductions were processed without my consent The reason for R814.49 payment into account and what makes the total. 2. Assistance with reactivate my vehicle policy number OT1484***52 I trust this matter will be treated with urgency.