Horrible service with Outsurance I want all my money back you took without my consent.

Terrible experience with Outsurance. I use to love and respect Outsurance. I even recommended them to people before I had an encounter with them and realised that that they don't practice what they advertise. 21/03/2023 I send an sms to Outsurance after I saw an AD on tv, they called me and I told the lady I spoke to that I was interested to take a comprehensive cover for the cars that are more than 5 years and are paid up. Few days later when I called the insurance that I was using to cancel, I realised that with Outsurance I was NOT going to be fully covered. So on the 31/03/2023 I phoned Outsurance to ask them to cancel their insurance cover since it won't fully cover me. I spoke to 2 different people a lady I spoke to she told me IF I change my mind within 21 days I must call them. I did not call them to re-instate. 15 May 2023 they took the first premium without my consent unfortunately I did not notice since my phone does not report my bank activities. 19 June 2023 i received an email telling me that Outsurance did not get their premium. I wrote them a message to tell them I don't owe them anything I have cancelled that cover. But I received a response that said, I must call them not email them. Now I know why they say that, they want to make sure that we as their client we have no proof of the conversation. I also ask for a call reference I was told their call have no call reference.

Then I called them the phone did not go through. July they deducted again and August again they took another premium X3 total premium. I have call them so many times I was told many stories then they told me they will only give me 1 premium since on the other months I was covered. But I told them I want all my money. Then they told me they will listen to recording and come back to me but they have never. I guess that is how they run away from taking responsibility, they pretend as if they will you on the following but they don't. End of September they paid me money for 1 premium. I want all the money Outsurance took from me.