HORRIBLE SERVICE - OUTSURANCE

I would just like to bring to your attention my utter disgust in the way that Outsurance handles claims .

We have been waiting weeks for outsurance to sort out our car and yet we are waiting . We had an accident and it our car was assessed FROM PHOTOS .. we were then told that our car is fine and will be fixed after further inspection to determine exactly what the problem is.

After waiting we then received a quote . A few days later we receive messages to say that the car parts have been ordered and that repairs will be starting soon . The very next day we receive a phone call to state that our car has been written off …. HOW DO THEY OPERATE ????

Upon phoning Thapelo ( the guys that is handling our claim) we stated that we will be getting a second opinion .. on our cost of course .. which we did . And we received a quote R 70 000 less than the original quote . WHY ARE THEIR PANELBEATERS OVERCHARGING ?? What reason could there be for this discrepancy?

And here we are … 4 days after sending the new quote thru for approval. I have to be told that the bank has already been notified that the car has been written of … HOW ???? We have never submitted any documents such as settlement notes etc. AND WE INFORMED THEM THAT WE WILL BE GETTING A SECOND OPINION . Why would you tell the bank that the car is a write off ?

So due to THEIR lack of communication , I now have to suffer for who knows how long until I get my car back . IF I GET IT BACK .