Horrible service, left in a ledge without a car

Please note that I am very disappointed with the manner in which outsurance handled my claim. I had a vehicle accident on the 13th October 2015 and was very impressed with the level of service Ataniel assisted me. My file was then referred to Druzer Maake as a Claims Adviser did nothing to monitor the work the panel beater has done.<br> I contacted the panel-beater INTERSTATE BODYWORKS (AUTO 911) on Thursday the 12th November to check when I can collect my car, to my surprise they are waiting for spares and they promise to contact the insurance. On the same day I am getting harassing SMS to return the courtesy car back to Avis and failure to return the vehicle to Avis will be on my account. <br> Outsurance extended the rental to Monday morning the 16th November at 07H20, what good is the extension when they knew that my car would not be ready, as they still waiting for supplier to deliver two parts (water washer pump for windscreen and special bowl for the headlamp) on Tuesday. The service is horrible & as a paying client, Outsurance has left me in the ledge up until my car is fixed & now I am have been allocated another adviser Nelly Nene, I am not sure what her role is.