Horrible service from Outsurance with my vehicle accident claim

<p>I was involved with a small bumper bashing about 3 weeks ago, I called outsurance and opened the claim with them on the day of the incident. Outsurance had fetched my vehicle and had it towed to the assessors for evaluation of the damage. Thereafter my car was transferred to the panel beaters, i received no feedback from outsurance with regards to where my car was or when i would be receiving my car. After contacting Outsurance several times trying to get feedback, it came to light that the panel beater did not want to work on the vehicle as there cost to repair the damages was not sufficient enough for them to continue with. Outsurance had no idea as to what was going on, until i pressed for feedback. <br />Outsurance thereafter found a different panel beater to do the work (last week Thursday), they only receieved feedback from the panel beater today that they would need to order parts to fix the damage, but are unable to give an ETA on the parts. <br />Surely the panel beaters can estimate that it may take 2 - 3 days or whatever. In all of this uncer*****y, my claim adviser struggles to get a hold of the panel beater to get any further information from them.</p> <p>Outsurance always claims that there prices are slightly higher because of the good service they provide, or that all claims are handled smoothly and successfully. Is this just a marketing trick just to get consumers to come over?</p> <p> </p> <p>Now i am stuck to drive a rental vehicle with wind up windows, which is nowhere close to the car that i currently drive, with the rental ending on Monday.</p> <p> </p>