JV
Jakes V
1 reviews | Active since Aug 2014
23 Aug 2021, 16:00
Horrible service from Outsurance en Auto Lounge in Centurion
My vehicle was approved for repairs and was arranged to go to the panel beaters in late April 2021. I got the vehicle back mid May 2021. The paint job on the vehicle was so horrible that it felt like sandpaper. Some items wast repaired and some items were missing and some items came off as I'm driving. I informed Outsurance for the first time in May 2021 of all the outstanding issues. It's now the end of August and the vehicle is still not sorted out and still not been taking in to resolve the outstanding issues. I have been phoning and sending emails and it is still not sorted. DO NOT HAVE YOUR VEHICLE REPAIRED BY AUTO LOUNGE IN CENTURION!
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OUTsurance's replyOfficial
24 Aug 2021, 11:55Good morning Jakes,
Thank you for bringing this to our attention and allowing us the opportunity to assist you.
We can confirm that Lindiwe from our Client liaison management team has been in contact with you to address your concerns.
You will be booking your vehicle in on Monday the 30th of August for the rectification.
The service provider will provide a courtesy vehicle and if one is not available we will arrange this for you.
We are aware of the dates of your holiday and will assist prior to that.
We apologise for the inconvenience and frustration caused.
Regards,
OUTsurance
Thank you for bringing this to our attention and allowing us the opportunity to assist you.
We can confirm that Lindiwe from our Client liaison management team has been in contact with you to address your concerns.
You will be booking your vehicle in on Monday the 30th of August for the rectification.
The service provider will provide a courtesy vehicle and if one is not available we will arrange this for you.
We are aware of the dates of your holiday and will assist prior to that.
We apologise for the inconvenience and frustration caused.
Regards,
OUTsurance
OUTsurance's reply24 Aug 2021, 11:55
Official
Good morning Jakes,
Thank you for bringing this to our attention and allowing us the opportunity to assist you.
We can confirm that Lindiwe from our Client liaison management team has been in contact with you to address your concerns.
You will be booking your vehicle in on Monday the 30th of August for the rectification.
The service provider will provide a courtesy vehicle and if one is not available we will arrange this for you.
We are aware of the dates of your holiday and will assist prior to that.
We apologise for the inconvenience and frustration caused.
Regards,
OUTsurance
Thank you for bringing this to our attention and allowing us the opportunity to assist you.
We can confirm that Lindiwe from our Client liaison management team has been in contact with you to address your concerns.
You will be booking your vehicle in on Monday the 30th of August for the rectification.
The service provider will provide a courtesy vehicle and if one is not available we will arrange this for you.
We are aware of the dates of your holiday and will assist prior to that.
We apologise for the inconvenience and frustration caused.
Regards,
OUTsurance