ZD
Ziyaad D

1 reviews | Active since Mar 2021

17 Mar 2021, 10:24

Horrible service from outsurance

Very Disappointed with the outsurance and the sales team. First call I received was from palesa Mmadi First answer then drops my call, calls me later in the day chatted can't beat my premium no cash back I asked to be called later that day after 4 no call was returned. I received over 20 missed calls at random times... It's like I'm being forced to answer my phone in a meeting... I decided to give it another go with spoke with Raees Shaik we came to some sort of agreement where I would cover something else.. Firstly he lies to me he only starts working after 10am I asked to be called after 8am or after 3 before arriving at work I have my phone ringing non stop I can't even count how many different numbers they calling me from.. I agreed that I would like to take out the cover but being so desperate like this no telephone ethics I would like to give it one last try before I take my small business elsewhere call me on 19/03/2021 at 4pm I would like a senior consultant to contact me

0
Replies (1)
OUTsurance
OUTsurance's reply17 Mar 2021, 15:47
Official
Hello Ziyaad

We know you will appreciate our concern about the service you describe.
Please accept our sincere apologies for letting you down, more than once!

Our sales manager will call you at 16h00 on Friday and assist you further.
We are also investigating the concerns raised and our findings will be addressed internally.

Regards
OUTsurance