Horrible service from Outsurance

I had a car accident on the 31st January. My car was sandwiched between two other cars. I put in a claim with Outsurance which was approved. I was called to collect my car on the 27th February, what was strange was the fact that Outsurance had only told the panel beater that the car was only hit at the back so repairs were only done to the rear of the car. So when I got the car the bonnet and bumper had a vicious shake, the reverse light shines into the car and the gaps between the panels of the car were almost big enough to put a pen into. Oursurance spoke to the panel beater who told me the car was restored to its original condition my assumption is that Renault must have made a mistake on mine because when i initially bought it 16 months ago It did not have any of the problems that the panel beater claims are the cars original condition.<br> <br> I have since contacted Oursurance who have told me that they are busy with other complaints and I should just be patient. Its surprising how impatient they are when my premium is late.<br>