Horrible Service from Consultants at Outsurance

Outsurance has terrible service consultants, I have been calling for 4 days to see if they have better rates for me as I received a better quote from a different service provider, all 4 of them advised me they will call me back and to this day I haven't received feedback from anyone of those consultants. I then called in to cancel my policy and it took me 30 mins to cancel my Policy with them, because all of a sudden they are willing to help me and call me back, which they clearly don't!!