Horrible service

Its unfortunate that im having to write this complaint. Im not happy with outsurance and if my matter is not resolved this week im changing to another insurer. I have a claim from September 2019 due to my bakkie being in an accident. I delayed the fixing of the vehicle due to business being slow and then followed by covid where event planners could not operate. I normally operate in East London but due to COVID informed outsurance last year that the business vehicle is in Cape Town and id like to have it fixed please and to kindly provide me with a supplier. To date i have had 3 people promise to come back to me with a supplier and no feedback. This is dissapointing as i pay for my insurance monthly but when it comes to claiming were not taken seriously. Ive called numerous times where either one dont know anything about the claim and the other does. Im fed up and i want my business vehicle fixed.