horrible service

i have been a loyal client and account has always been in good standing. Now that i have cancelled and requested my refund the company has a policy to keep my refund until 30 days later???? But the insurance cover is cancelled with immediate affect??? What are you holding onto my money for? Earned interest on money that does not belong to the company anymore? Does your auditors know that you are holding onto funds not belong to the company?

And if i want my refund in must prove to the consultant that the money went off my bank account yet the money shows received on my account on your side?

Follow your damn internal audit trail for the money and dont make it difficult for a client to received their refund.