LN
Lehlohonolo N
1 reviews | Active since Dec 2019
07 Nov 2020, 07:44
Horrible service
I took out a policy and called 2 days later to cancel. Until now the debit order is still running, this has now left my account overdrawn due to penalties.
Helpful (0)
Replies (1)0
Replies (1)
OUTsurance's replyOfficial
10 Nov 2020, 13:00Hello Lehlohonolo
Thank you for bringing the matter to our attention. At the sane token, please accept our sincere apologies for the lapse in our service which caused you unnecessary frustration!
Our client care manager, Ilene audited the call our advisor had with you when the policy was cancelled. The cancellation date was actioned incorrectly which caused the incorrect debit. We have discussed the error internally and we also want to thank you for accepting our apologies.
Regards
OUTsurance
Thank you for bringing the matter to our attention. At the sane token, please accept our sincere apologies for the lapse in our service which caused you unnecessary frustration!
Our client care manager, Ilene audited the call our advisor had with you when the policy was cancelled. The cancellation date was actioned incorrectly which caused the incorrect debit. We have discussed the error internally and we also want to thank you for accepting our apologies.
Regards
OUTsurance
OUTsurance's reply10 Nov 2020, 13:00
Official
Hello Lehlohonolo
Thank you for bringing the matter to our attention. At the sane token, please accept our sincere apologies for the lapse in our service which caused you unnecessary frustration!
Our client care manager, Ilene audited the call our advisor had with you when the policy was cancelled. The cancellation date was actioned incorrectly which caused the incorrect debit. We have discussed the error internally and we also want to thank you for accepting our apologies.
Regards
OUTsurance
Thank you for bringing the matter to our attention. At the sane token, please accept our sincere apologies for the lapse in our service which caused you unnecessary frustration!
Our client care manager, Ilene audited the call our advisor had with you when the policy was cancelled. The cancellation date was actioned incorrectly which caused the incorrect debit. We have discussed the error internally and we also want to thank you for accepting our apologies.
Regards
OUTsurance