SD
Siphiwe D
1 reviews | Active since Jan 2014
31 Jul 2020, 10:06
Horrible service
I just had the worst experience ever with Outsurance. I have submitted a claim a while ago and someone came to assess it. I was then advised that someone from Outsurance will give me a call so I know what steps will follow. To this day, I have not receive not even one call just to keep in the loop of the progress of my claim. It's more than a week already. What a disappointment!!!!
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OUTsurance's replyOfficial
31 Jul 2020, 13:59 Hello Siphiwe
Thank you for bringing the matter to our attention.
Our assessing manager contacted you with an apology for the delay as well as lack of feedback.
She provided you with feedback after having contacted our service provider who acknowledged they have a backlog. We could have done way better by following up. Zandi also discussed recourse with you, as the cause of the damage to the tiles is a result or poor workmanship and the initial service provider at the time did the replacement of the tiles 10 years ago on our instruction.
We endeavour finalising the claim for you as soon as possible.
Regards
OUTsurance
Thank you for bringing the matter to our attention.
Our assessing manager contacted you with an apology for the delay as well as lack of feedback.
She provided you with feedback after having contacted our service provider who acknowledged they have a backlog. We could have done way better by following up. Zandi also discussed recourse with you, as the cause of the damage to the tiles is a result or poor workmanship and the initial service provider at the time did the replacement of the tiles 10 years ago on our instruction.
We endeavour finalising the claim for you as soon as possible.
Regards
OUTsurance
OUTsurance's reply31 Jul 2020, 13:59
Official
Hello Siphiwe
Thank you for bringing the matter to our attention.
Our assessing manager contacted you with an apology for the delay as well as lack of feedback.
She provided you with feedback after having contacted our service provider who acknowledged they have a backlog. We could have done way better by following up. Zandi also discussed recourse with you, as the cause of the damage to the tiles is a result or poor workmanship and the initial service provider at the time did the replacement of the tiles 10 years ago on our instruction.
We endeavour finalising the claim for you as soon as possible.
Regards
OUTsurance
Thank you for bringing the matter to our attention.
Our assessing manager contacted you with an apology for the delay as well as lack of feedback.
She provided you with feedback after having contacted our service provider who acknowledged they have a backlog. We could have done way better by following up. Zandi also discussed recourse with you, as the cause of the damage to the tiles is a result or poor workmanship and the initial service provider at the time did the replacement of the tiles 10 years ago on our instruction.
We endeavour finalising the claim for you as soon as possible.
Regards
OUTsurance