Horrible service and turnaround time for leak in our yard

I logged a call with Outsurance on the 19th of June saying we suspect we have a leak in our water pipes in our yard. They said they will send out a leak detection agent which they did. He came out the 20th of June and confirmed there was a leak. It is now Monday the 26th of June and the leak has still not been fixed. I cannot understand the long turnaround time to have this leak fixed. 1st the Company that was supposed to send out the plumber to determine where the leak is forgot their appointment with us and when they did send out their guys there was confusion on what they were supposed to be doing on our premises. Outsurance phoned this morning and they still need to finalized the authorization of this claim. Does it really take more than a week to fix a leak. Oh and don't even mention the passive aggressive tone of the consultants that should be assisting and was hardly contactable and the follow up was non-existent. Horrid experience from Outsurance for sure. But what can we do, we are at their mercy.