AM
Alastair M

1 reviews | Active since Jul 2016

08 Mar 2017, 10:07

Horrible service and insane incompetence

<p>This is now my second review on the same problem. I have been battling with outsurence now for over 2 months. I have been past around to every *********** person outsurence has ever hired. I have spent over R300 on cellphone bills trying to sort this out. I have been made to download the wrong phone recordings 3-4 times already and because of the system they use, this cost a lot of data. So there's that cost aswell. Put on top of that the installments I've paid while outsurence has taken 2 months to fix a problem. This is costing more than its worth. Apparently my outbonus is coming up. I don't want my outbonus. I want all of my installments back or a full cover of my machines. Your choice</p>

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Replies (1)
OUTsurance
OUTsurance's reply15 Mar 2017, 12:29
Official

Hi Alistair,

Thank you for bringing this to our attention. Levalle our client care manager has contacted you and discussed the problem. The links were sent to you but unfortunately there was an error as you could only listen to the 1st 30 seconds. CD's have subsequently been couriered to your address. Sorry for this frustration.

Regards, Kelvin