JC
John C
1 reviews | Active since Jan 2011
23 May 2025, 12:07
Horrible service - 7 weeks and not response
Its been 7 weeks and 10 emails and outsurance have still failed to response and resolve the issue. Their client hit my PARKED car - i have provided all the documentation - filled out the form (60minutes later) - then followed up several times afterwards - and no response. How can this go on for 7 weeks outsurance - please settle the claim and lets close this!
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OUTsurance's replyOfficial
16 Jul 2025, 14:34Good day John,
Further to our private response, we can confirm that your claim was settled the day of your complaint.
Our legal manager Camini contacted you on the day of your complaint and you mentioned no further concerns. We have not been able to trace the multiple follow ups you mentioned and ask that you share this with Camini on email to complete our investigation.
We apologise for the frustration caused.
Regards,
The OUTsurance Team
Further to our private response, we can confirm that your claim was settled the day of your complaint.
Our legal manager Camini contacted you on the day of your complaint and you mentioned no further concerns. We have not been able to trace the multiple follow ups you mentioned and ask that you share this with Camini on email to complete our investigation.
We apologise for the frustration caused.
Regards,
The OUTsurance Team
OUTsurance's reply16 Jul 2025, 14:34
Official
Good day John,
Further to our private response, we can confirm that your claim was settled the day of your complaint.
Our legal manager Camini contacted you on the day of your complaint and you mentioned no further concerns. We have not been able to trace the multiple follow ups you mentioned and ask that you share this with Camini on email to complete our investigation.
We apologise for the frustration caused.
Regards,
The OUTsurance Team
Further to our private response, we can confirm that your claim was settled the day of your complaint.
Our legal manager Camini contacted you on the day of your complaint and you mentioned no further concerns. We have not been able to trace the multiple follow ups you mentioned and ask that you share this with Camini on email to complete our investigation.
We apologise for the frustration caused.
Regards,
The OUTsurance Team