SZ
Stella Z
1 reviews | Active since Oct 2015
08 Oct 2024, 07:51
Horrible service
I have an insurance with outsurance, I claimed for my gyser and they couldn't help, I clearly told them that I'm reversing my debit order and cancelling my service if not helped but they tried debiting my account and now I'm on a - in my bank account. I don't recommend outsurance to anyone it's a ****
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OUTsurance's replyOfficial
08 Oct 2024, 08:09Hello Stella
We understand your disappointment after being notified that your claim was rejected,
We are however concerned about the policy not being cancelled. We could not find any instruction of doing so, but our client care manager will call and assist you. Our claims manager has also since spoken to you and again stressed that the particular solar geyser has been discontinued, Alternative options to assist you were discussed with you and you will let us know what you decided.
Regards
The OUTsurance Team
We understand your disappointment after being notified that your claim was rejected,
We are however concerned about the policy not being cancelled. We could not find any instruction of doing so, but our client care manager will call and assist you. Our claims manager has also since spoken to you and again stressed that the particular solar geyser has been discontinued, Alternative options to assist you were discussed with you and you will let us know what you decided.
Regards
The OUTsurance Team
OUTsurance's reply08 Oct 2024, 08:09
Official
Hello Stella
We understand your disappointment after being notified that your claim was rejected,
We are however concerned about the policy not being cancelled. We could not find any instruction of doing so, but our client care manager will call and assist you. Our claims manager has also since spoken to you and again stressed that the particular solar geyser has been discontinued, Alternative options to assist you were discussed with you and you will let us know what you decided.
Regards
The OUTsurance Team
We understand your disappointment after being notified that your claim was rejected,
We are however concerned about the policy not being cancelled. We could not find any instruction of doing so, but our client care manager will call and assist you. Our claims manager has also since spoken to you and again stressed that the particular solar geyser has been discontinued, Alternative options to assist you were discussed with you and you will let us know what you decided.
Regards
The OUTsurance Team