RvdM
Ronald van der Merwe
1 reviews | Active since Aug 2017
26 Jul 2021, 13:15
Horrible Experience with Outsurance Vehicle claim
I have had a terrible experience with the way Outsurance handled my claim *** dated 12 March 2021. As of 26 July 2021, I do not have my vehicle in my possession, I have not been informed the outcome of the reparation effort and I am on the verge of lodging a theft claim against my vehicle. I cannot ever ever recommend them as a service provider in the short-term vehicle insurance industry!
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OUTsurance's replyOfficial
29 Jul 2021, 13:36Good day Ronald,
Thank you for giving us the opportunity to look into the matter.
After responding privately to your review, we escalated the matter for urgent attention.
Refilwe our client liaison manager contacted you to address your concerns and to discuss the recourse in detail. Your vehicle is currently at the service provider for a proper diagnostic check, once we have the report we'll call you to finalise the matter.
We are sorry for the poor service experience.
Regards,
OUTsurance
Thank you for giving us the opportunity to look into the matter.
After responding privately to your review, we escalated the matter for urgent attention.
Refilwe our client liaison manager contacted you to address your concerns and to discuss the recourse in detail. Your vehicle is currently at the service provider for a proper diagnostic check, once we have the report we'll call you to finalise the matter.
We are sorry for the poor service experience.
Regards,
OUTsurance
OUTsurance's reply29 Jul 2021, 13:36
Official
Good day Ronald,
Thank you for giving us the opportunity to look into the matter.
After responding privately to your review, we escalated the matter for urgent attention.
Refilwe our client liaison manager contacted you to address your concerns and to discuss the recourse in detail. Your vehicle is currently at the service provider for a proper diagnostic check, once we have the report we'll call you to finalise the matter.
We are sorry for the poor service experience.
Regards,
OUTsurance
Thank you for giving us the opportunity to look into the matter.
After responding privately to your review, we escalated the matter for urgent attention.
Refilwe our client liaison manager contacted you to address your concerns and to discuss the recourse in detail. Your vehicle is currently at the service provider for a proper diagnostic check, once we have the report we'll call you to finalise the matter.
We are sorry for the poor service experience.
Regards,
OUTsurance