PG
Precious G
1 reviews | Active since Apr 2018
31 Aug 2021, 09:55
Horrible experience with Outsurance and Digital Experience
On the 16 of August I have put in a claim for a washing machine and my access was 2250. I payed this amount on the 25th of August..I was send an incorrect side instead of a 9 kg I was sent a 13kg. I spoke to Lucrecia from Digital Experience who was so rude and told me my washing machine was small and the gave me a 13kg.
I do not want this 13 kg and the refusing to fetch it yet they have a 7day return policy. Ousurance is been working on the issue with no resolution. I don't want this machine at all .
I have requested for a call from a Sinior Manager and still no one has contacted me.
I am so disappointed at the service.
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Replies (1)
OUTsurance's replyOfficial
02 Sept 2021, 09:08Hello Precious G
We appreciate your feedback and are truly sorry about the huge frustration you have experienced with the new washing machine.
Our claims manager, Liesl contacted you with proper feedback. It was confirmed our service provider did offer you options and you accepted the washing machine which was replaced at the time. She also apologised for unprofessional conduct you experienced while discussing your concerns with the supplier.
Since the washing machine has been used, the item cannot be returned to the service provider. She did offer to send the suppliers back to you to assist you with the functions of the new washing machine.
We are sorry you are not satisfied with the outcome and thank you for allowing us the opportunity to discuss your concerns.
Regards
OUTsurance
We appreciate your feedback and are truly sorry about the huge frustration you have experienced with the new washing machine.
Our claims manager, Liesl contacted you with proper feedback. It was confirmed our service provider did offer you options and you accepted the washing machine which was replaced at the time. She also apologised for unprofessional conduct you experienced while discussing your concerns with the supplier.
Since the washing machine has been used, the item cannot be returned to the service provider. She did offer to send the suppliers back to you to assist you with the functions of the new washing machine.
We are sorry you are not satisfied with the outcome and thank you for allowing us the opportunity to discuss your concerns.
Regards
OUTsurance
OUTsurance's reply02 Sept 2021, 09:08
Official
Hello Precious G
We appreciate your feedback and are truly sorry about the huge frustration you have experienced with the new washing machine.
Our claims manager, Liesl contacted you with proper feedback. It was confirmed our service provider did offer you options and you accepted the washing machine which was replaced at the time. She also apologised for unprofessional conduct you experienced while discussing your concerns with the supplier.
Since the washing machine has been used, the item cannot be returned to the service provider. She did offer to send the suppliers back to you to assist you with the functions of the new washing machine.
We are sorry you are not satisfied with the outcome and thank you for allowing us the opportunity to discuss your concerns.
Regards
OUTsurance
We appreciate your feedback and are truly sorry about the huge frustration you have experienced with the new washing machine.
Our claims manager, Liesl contacted you with proper feedback. It was confirmed our service provider did offer you options and you accepted the washing machine which was replaced at the time. She also apologised for unprofessional conduct you experienced while discussing your concerns with the supplier.
Since the washing machine has been used, the item cannot be returned to the service provider. She did offer to send the suppliers back to you to assist you with the functions of the new washing machine.
We are sorry you are not satisfied with the outcome and thank you for allowing us the opportunity to discuss your concerns.
Regards
OUTsurance