Horrible Experience

On the 10th of November 2022, my mom who I have listed as a regular driver on my car was bumped of outsurance client. They both seemed to have avoiding another car when the lady hit my mom. Two weeks passed we heard nothing from outsurance and we decided to call them. To our surprise we had to call them even though their client had reported the incident.

Fine we were given the claim documents , which we completed and within 48 hours , their legal assessor , Mbali, called to say that they won’t be fixing my car. Her reasons were that my mom was negligent and that their driver only hit her because she was at fault. I asked her if they called to hear my moms side of the story and she said “they believe their client unless if I have SOLID PROOF”

1. Their client admitted in front of an official , there is even a statement where she admitted to being a fault but that was not considered. 2. They asked that we produce solid proof , which even their client does not have but somehow we must have it. 3. There are always 3 sides to a story ( individual a, b and the actual truth but for outsurance , their clients word was alll they needed.

It’s crazy that I just saw another lady review outsurance on a similar situation like mine , just shows how they conduct their busines !!!!!

I am going to share my experience far and wide using the following I have. I need people to know how terrible this company is, I am beyond disgusted.