HORRIBLE CUSTOMER SERVICE AND LACK OF CONTACT BY TUMI MAKINITA

I called to register a claim on 26th Oct 2023 for a leak that needed leak detection. The lack of assistance was given by Tumi Makinita.

What a horrible experience I've had. She hasn't called me once to check in and no leak detector or plumber has contacted me or even come to check what is happening and today is the 27th.

I do not want to deal with her any longer she doesn't understand customer service at all. I told her this and no team lead, or anyone has even reached out to me at this point. I have no idea what's going on. I get these emails from her but nothing that makes actual sense. I have no idea how their process or internal procedures work but this is horrible and at this point I feel like cancelling my insurance with them and seeking insurance elsewhere.

Oh and my pipe is still leaking 2 days later.