Horrible Customer care

Made a get car fixed claim was accepted only to find that they wrote wrong description for the car so what was suppose to get fixed was not,called a the team player that was helping with the claim nolwazi she promised to fix the wrong and call within 24hours,which she never did everything u would call she would say she will call me back,we were sent back and forth saying authorization is taking time "they never at they desk when I asked to speak to nolwazi manager I was instead given the team manager(puseletso)claiming she will fix the problem within the day cause the case was prolonged and neglected...she just like nolwazi did not get back to me..I had to keep calling outsurance for the past 2weeks..only during the 2nd week I found that puseletso is not even the manager...when I try to lay complain they don't acknowledge they bad service rather the so called manager "says nolwazi was on leave)which when I kept calling they always said "she is busy"

Horrible,horrible service,you have to call them 3times a day for 2weeks for them to do they work on which they made a mistake on