Horrible Claims Experience

<p>I have been with Outsurance for about 8 or 9 years now and up until now the experience has been great.</p> <p> </p> <p>My wife's rings were ****** while on a work trip to eastern cape. She dealt with Thandie Kopies and Desoirine Bedwell and my wife was treated questioned like a ********, why didn't she notify here employers that the rings were ******, wanted the details of the customers she visited, etc. I can understand to some extent the questioning because I'm sure that they deal with a lot of ********** cases. I sure as hell do not notify my employers every month when outsurance debits my account?</p> <p> </p> <p>Any way moving on, the current insured value of the ring is R17000 ( outsurance automatically increases the premium and insured amount annually) but they only want to replace to the value for R10000. When we asked why that is, we were told that is because THEY get preferential rates with their supplier and secondly as they asked for the original receipts and valuation certificates they based value on original purchase price from bout 8 years ago???</p> <p> </p> <p>WHy did they increase the insured value and premiums if they will only replace at the original value?</p> <p> </p> <p>I asked for their reasoning to be given to me in writing but it's been a wee now and I am getting no response.</p> <p> </p> <p>To make matters worse, they have now removed my wifes earring instead of her ring from the insured items.</p> <p> </p> <p>I will be looking for alternative insurance as soon as this mess is sorted out.</p>