HORRIBLE AND PATHETIC SERVICE

ON THE 11TH OF MARCH 2015 I HAD JOINED OUTSURANCE WHICH SEEMS TO HAVE BEEN THE BIGGEST MISTAKE. ON THAT DAY I SPOKE TO THMEBEKA UNDI WHO ADVISED ME THAT I WOULD NOT PAY THE R307.00 ADMIN FEE...HOWEVER ON SATURDAY THE 14/03/2015 I WAS DEDUCTED AN AMOUNT OF R424 WHICH WAS NOT THE AMOUNT QUOTED TO ME...WHEN I QUERIED WITH OUTSURANCE ON MONDAY I WAS TOLD THAT IT WAS AN ERROR ON THEIR SIDE AS THE ADMIN FEE WAS CHARGED AND THEY WILL BE DOING A REFUND WHICH THE FUNDS WILL BE BACK IN MY ACCOUNT IN 48HOURS...48HOURS PASSED AND NO FUND IN MY ACCOUNT I THEN CALLED OUT SURANCE AGAIN AND THEY STATED ITS ONLY SET TO GO OFF ON THE NIGHT OF THE 18TH WHICH MEANS ON THURSDAY FUND WILL BE IN MY ACCOUNT AND BELIEVE YOU ME ALL THE CONSULTANTS ARE SENIOR AGENTS AND TEAM LEADERS AND SUPERVISORS WHEN YOU ASK TO SPEAK TO SPEAK TO A TEAM LEADER...TODAY I SPOKE TO DEBBIE THE MOST RUDEST AND UNPROFFESSIONAL SERVICE CONSULTANT WHO HAS NO ETHICS AND ON HOW TO LISTEN AND SPEAK TO THIER CLIENT..FOR THE 5TH TIME AS EXPLAINING TO DEBBIE MY SITUATION AND KEPT CUTTING ME OFF WHILE SPEAKING SHE PUT ME ON HOLD FOR ABOUT 5MINS ONLY TO TELL ME THAT A REFUND TAKE 30 DAYS WHICH I DID NOT ACCEPT..THERAFTE TRANSFERD TO TIAN