Horrible and appalling service by a consultant at Glasfit Centurion.

Hi, I'd like to share my experience of getting such appalling service from Glasfit Centurion. I went there on Saturday the 24th of August 2019 to take my car for Inspection as per the requirement by my insurer, OUTsurance. I got to the branch at 11h31 and this lady tells me they can't assist me, they are already closed for Inspections. I respond by telling her that I called during the week to confirm the times and that the branch closes at 12. She said sorry they can't assist me as there are about 4 clients to be assisted and each inspection takes 10 minutes, so if they assist me... That means they will only leave at 12h45...therefore I must come back on Monday. My point is, when I called during the week to confirm the hours, no one told me that should I get there at 11h30 or after 11h30 I will be turned away. This is such an appalling service at its worst. It's not as if I was there for a replacement.. Just an inspection. That attitude is the worst form of customer service I have ever experienced.