********** service from MBALI MNCUBE / Outsurance

I received very ********** customer service from MBALI MNCUBE representing Outsurance - From the get-go, she was very dismissive and biased towards the situation. I had submitted a 3rd party claim after an Outsurance customer hit the back of my car at a red traffic light, with an eyewitness they didn’t bother to contact - Imagine being at fault for stopping by the traffic light, she claimed that their customer had said he was not at fault - how so? if he even went with me to get 2x quotations for the damage as well as admitting he was at fault. she further stated that there was nothing I could do because she represents her client and she is closing the claim. This is unbelievable because their client has been cooperating from the day the incident happened admitting that he was wrong and he would do right but I got the shock of my life today when I received a call notifying me that my claim was canceled, maybe it's because I'm black and he is white.