********** CUSTOMER SERVICE!!
Outsurance requested the excess payment on our car to be paid out by Discovery Insure over a month ago. Discovery Insure confirmed that they will be doing the excess payment and they have all the relevant documents etc. We were promised this excess payment WITHIN 1 WEEK. It has now been more than a month later!!! Discovery Insure is ignoring the payment they had promised to pay out to us and Outsurance is ever so lazy about fighting for the payment. Customer service on both parties is **********. Outsurance is supposed to be fighting for their clients but they seem to have our claim sitting on a shelf collecting dust. Discovery Insure seems to like ignoring this request despite promises!!! ********** customer service!!
Helpful (0)
Replies (1)0
Replies (1)
OUTsurance's replyOfficial
02 Nov 2018, 10:12Hello candice-rijavec
We fully understand your frustration and are sorry the process is so tedious.
Joel contacted you after the matter was discussed internally. Given the merits and the fact the other party is insured, we have decided to refund your excess in the interim and will await their settlement.
Joel also explained our processes and we thank you for your understanding.
Regards
Dinky
We fully understand your frustration and are sorry the process is so tedious.
Joel contacted you after the matter was discussed internally. Given the merits and the fact the other party is insured, we have decided to refund your excess in the interim and will await their settlement.
Joel also explained our processes and we thank you for your understanding.
Regards
Dinky
OUTsurance's reply02 Nov 2018, 10:12
Official
Hello candice-rijavec
We fully understand your frustration and are sorry the process is so tedious.
Joel contacted you after the matter was discussed internally. Given the merits and the fact the other party is insured, we have decided to refund your excess in the interim and will await their settlement.
Joel also explained our processes and we thank you for your understanding.
Regards
Dinky
We fully understand your frustration and are sorry the process is so tedious.
Joel contacted you after the matter was discussed internally. Given the merits and the fact the other party is insured, we have decided to refund your excess in the interim and will await their settlement.
Joel also explained our processes and we thank you for your understanding.
Regards
Dinky