********** customer service

I am on holiday in Cape Town preparing for the Cape Cycle Tour,I was knocked down by a negligent driver late for work he agreed & told police he will cover full medical&expenses to my bike.I was left with facial scars,cut&bruises to my hip and alignment out of my hip,knee.I contacted outsurance the same day filled out all details and sent it back.I told them I don't live in SA and I need things to be speed up because I've got the biggest race of my life in 2weeks in Cape Town and my equipment is damaged.I followed all their procedures it's costed me R1000's calling the UK to chase up documents they require I've been calling them constantly to chase what else they need from me.eventually they told me all I need is now a affidavit which I got for them then they told me it's insufficient.I told them 5days before my race I need to focus is there anything else you require and they told me no.2days before my race they call me to say you must take blame aswell,we not covering medical,we need you to do this and that.Im tired and stressed of playin by their rules.My race was ruined because I couldn't replace items in time,and my training was affected running around for them.