Hopeless Service Levels from OUTSURANCE.

November 2023 I lodged a claim for a windscreen for my Mercedes. Glasfit is a approved contractor. Every time I followed up on this matter I was told the windscreen is on order and there is no ETA. Almost 4 months later its the same story. Insisting that there is no stock, only for me to find stock at a mercedes dealership. To make matters worse the Outsurance agent Mildred, whom I called for numerous times doesn't call me back as they promised too.

So 4 months down the line and speechless at the sheer incompetence and crass this matter is being handled with. I cannot drive my car because of a broken glass, the service provider continues with inaccurate feedback. And when I do find a glass they all go QUIET on this matter. Be very careful of OUTSURANCE as these consultants are like sheep, they are just as good as robots.