WS
Willie S
1 reviews | Active since Dec 2023
23 Dec 2023, 20:21
Honesty of outsurance
I received a message from outsurance that my outbonus will be paid on 16 Dec 2023. Nothing happened and i phoned to ask what is the problem. I received a long explanation and a promise the bonus will be paid on 19 Dec. We are now at 22 Dec and still nothing. Outsurance is not to be trusted. I am a pensioner of 74 yrs and was looking forward so i can buy presents for my grandchildren. I will be moving my insurance to another insurer.
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OUTsurance's replyOfficial
28 Dec 2023, 15:28Good day Willie,
After responding privately to your review, we escalated the matter for urgent attention.
Sersh our client services manager has been unsuccessful in his attempts to reach you. He has subsequently sent you an email. The OUTbonus was processed on the 15th of December however the 15th was over a long weekend therefore the bank would have only processed our request on the 18th of December. It can take up to 7 working days for the funds to reflect in your account.
We are sorry for the inconvenience caused.
Regards,
The OUTsurance Team
After responding privately to your review, we escalated the matter for urgent attention.
Sersh our client services manager has been unsuccessful in his attempts to reach you. He has subsequently sent you an email. The OUTbonus was processed on the 15th of December however the 15th was over a long weekend therefore the bank would have only processed our request on the 18th of December. It can take up to 7 working days for the funds to reflect in your account.
We are sorry for the inconvenience caused.
Regards,
The OUTsurance Team
OUTsurance's reply28 Dec 2023, 15:28
Official
Good day Willie,
After responding privately to your review, we escalated the matter for urgent attention.
Sersh our client services manager has been unsuccessful in his attempts to reach you. He has subsequently sent you an email. The OUTbonus was processed on the 15th of December however the 15th was over a long weekend therefore the bank would have only processed our request on the 18th of December. It can take up to 7 working days for the funds to reflect in your account.
We are sorry for the inconvenience caused.
Regards,
The OUTsurance Team
After responding privately to your review, we escalated the matter for urgent attention.
Sersh our client services manager has been unsuccessful in his attempts to reach you. He has subsequently sent you an email. The OUTbonus was processed on the 15th of December however the 15th was over a long weekend therefore the bank would have only processed our request on the 18th of December. It can take up to 7 working days for the funds to reflect in your account.
We are sorry for the inconvenience caused.
Regards,
The OUTsurance Team